Search found 5 matches

by kwhopson
29 Nov 2021, 17:49
Forum: Troubleshooting
Topic: No crosshairs on the Einscan-S structured light scanner
Replies: 2
Views: 822

No crosshairs on the Einscan-S structured light scanner

Since the Einscan-S is no longer supported, the only assistance I could get from Shining 3D was a trade-in offer on buying a new scanner from them. But we don't need a new scanner, we already have their Einscan Handheld Pro with the color and industrial packs, as well as the NextEngine Desktop 2020i...
by kwhopson
29 Nov 2021, 17:40
Forum: Troubleshooting
Topic: Einscan-S software gets stuck on Loading with Windows 10
Replies: 5
Views: 3677

Re: Einscan-S software gets stuck on Loading with Windows 10

Swapping the USB port fixed the problem. Somehow it was plugged into an older USB-2 port. Now there is a hardware issue but I'll make a new post for that. Thanks to everyone for their suggestions.
by kwhopson
18 Oct 2021, 22:23
Forum: Troubleshooting
Topic: Einscan-S software gets stuck on Loading with Windows 10
Replies: 5
Views: 3677

Re: Einscan-S software gets stuck on Loading with Windows 10

It has each. It tried running it on both just the CPU and just the GPU, same result. I also tried allocating maximum memory and running the Windows compatibility test going as far back as Windows 7.
by kwhopson
18 Oct 2021, 19:48
Forum: Troubleshooting
Topic: Einscan-S software gets stuck on Loading with Windows 10
Replies: 5
Views: 3677

Einscan-S software gets stuck on Loading with Windows 10

Hello, We've been using the Einscan-S for years with better results than other 3D scanners but then the pandemic hit. After a year in quarantine the now software locks up after choosing the Einscan-S from the three options of S, SE and SP. It just says Loading forever. Einscan Support through TeamVi...